I really appreciate this insight into how (some? all?) companies use surveys. I honestly had no idea. I assumed all of my pithy comments were read and passed along accordingly! Seriously. I take a ridiculous amount of time answering them when possible, wanting to give the best and most detailed feedback I can whether good and/or bad. Well. I can only hope that folks that I mentioned by name (or description) got the credit they deserved.
After mentioning it, I actually did get a printed copy of a survey I was mentioned in… I’m not sure how old it is, but it was nice to see that some people appreciate service. It was one that had been sent into corporate as an example of the “good things” happening at the store. I just wish seeing these responses was the norm, and not an exception for when I complain.
I really appreciate this insight into how (some? all?) companies use surveys. I honestly had no idea. I assumed all of my pithy comments were read and passed along accordingly! Seriously. I take a ridiculous amount of time answering them when possible, wanting to give the best and most detailed feedback I can whether good and/or bad. Well. I can only hope that folks that I mentioned by name (or description) got the credit they deserved.
After mentioning it, I actually did get a printed copy of a survey I was mentioned in… I’m not sure how old it is, but it was nice to see that some people appreciate service. It was one that had been sent into corporate as an example of the “good things” happening at the store. I just wish seeing these responses was the norm, and not an exception for when I complain.